You have questions, we have answers!

Check out our FAQs below to learn more about us!

Shipping & Returns

  • Where is my order?

    Once your order has been placed, you’ll receive a confirmation email with order processing and shipping status. Typical orders are processed for shipment within 24 hours of placement.  Once the order has been submitted for shipment, you will receive a shipping confirmation email with tracking information, so you can follow your delivery every step of the way.

  • How long does delivery take?

    Most orders arrive within 3–7 business days. A more up-to-date delivery timeframe will be available using the carrier’s tracking number provided at time of shipment. If you do not have your tracking number, please reach out to support@puttingmaster.com with your order number and we’ll help get it sorted.

  • What is your return policy?

    We hope you’ll love PuttingMaster, but if for any reason you’re not completely satisfied, you can return your order within 14 days of delivery for a full refund. Beyond 14 days, we will happily allow returns/refunds for any materials or manufacturing defects within the first year of purchase. For more information, please see our Limited Warranty policy.

Products

  • How is this putting training aid different and better than all others?

    The PuttingMaster J316 is different because it focuses on a biological shift rather than a rigid mechanical one. Here is why it’s better:

    Respects Your Biomechanics: Instead of forcing one specific motion, the J316 allows your brain and body to work together. It challenges your unique physiology to find the most efficient way to resolve a high-precision task.

    Eliminates "False Positives": Standard training with regulation balls and 4.25” cups reinforces Putting to Variance. You can make a poor stroke with bad speed or an off-line hit, and the ball can still "fall in." This trains your brain to accept error. The J316 eliminates this by requiring a perfect starting line and perpendicular impact—if you don't nail the precision, you don't hit the pin.

    Extreme Target Training: While other "small hole" trainers only reduce the cup by 20%, we reduce the ball by 70% and the target by 22x (3/16" pin). This demands a level of "micro-precision" standard equipment cannot match.

    The "Beach Ball" Effect: Training with this tiny margin of error forces your brain to recalibrate. When you return to regulation gear, the ball looks like a beach ball and the cup looks like the ocean, resulting in a dramatic surge in confidence.

    Portable & Practical: No heavy mats or sensors. Turn any green or carpet into an elite-level precision drill instantly.

  • Can I use these for long distance lag putt training?

    The J316 is a precision-focused tool designed to eliminate "Putting to Variance" and sharpen your starting line. While it is most effective for mastering the 3–15 foot range where precision is paramount, it can be used for lag putting with a few considerations:

    Intentionality: Remember, the goal of the J316 is perpendicular impact. Lagging these balls is less about "getting it close" and more about ensuring your long-distance stroke is starting on the exact line you intended.

    The "Feel" Factor: Because the J316 is formulated to mimic the weight and response of a tour ball, your brain still receives accurate feedback on distance and "speed" during longer rolls.

    Safety & Environment: We recommend lag training only on smooth, indoor mats or dedicated practice greens. Because the J316 is significantly smaller, it can be more easily lost in long grass or deflected by large debris on unkept surfaces.

  • How much practice do I need to see results?

    You don’t need to spend hours on the green to see a transformation. Our research showed users averaged nearly 2x the number of one-putts inside 15 feet with as little as 3–5 minutes of daily practice over a single week.

    The J316 is designed for efficiency, not volume. Because it triggers a biological recalibration, your brain begins to tune in almost immediately. While individual results may vary, the "Beach Ball" effect typically kicks in after just a few precision reps, making the J316 the most time-effective training tool in your bag.

  • How do I optimize my putting practice using my J316s?

    Practice at various distances, keeping an eye on your face angle and tempo. Start at 3-5 feet away and increase your distance from there. 

    For best results, practice hitting 10 putts with the J316s then a few with regulation golf balls. After enough practice, your accuracy and technique will be unmatched. Now that was easy!

  • Can I use PuttingMaster indoors and outdoors?

    Absolutely. The J316 is designed for both indoor and outdoor use (in dry conditions). For the best performance, we recommend a flat, smooth surface like a putting mat or a practice green.

    While the pin included with the J316 is perfect for turf or many carpeted surfaces, it isn’t ideal for wood, stone, or concrete. If you are training on a hard floor, don't let that stop you—the J316 is a versatile precision tool. You can easily substitute the pin for a dime, a small chalk mark, or even a piece of blue painter's tape. Because the ball is 70% smaller, these "found" targets still provide the elite-level precision required to trigger the Physiological Phenomenon.

    Note: We are currently developing a Universal Pin base that will stand on all surfaces. Stay tuned for that release!

  • Do PuttingMaster products come with a warranty?

    Yes. All products are covered by our one-year Limited Warranty, which protects you against faults in materials or workmanship.  Please go here for more information. 

Payments

  • What payment methods do you accept?

    We accept all major credit and debit cards, along with PayPal, Apple Pay, and Google Pay.

  • Is my payment information safe?

    Absolutely. See that picture of the lock on the left side of the address bar on our checkout page?  That means your transaction is processed securely through an encrypted checkout system, ensuring your information stays protected.

Business Sales

  • Can I stock your products in my Pro Shop or Retail Store?

    Yes! We have numerous go-to-market lanes, including golf shops, online retailers and big-box golf outlets. For inquiries relating to bulk orders or retail partnerships, please visit our Contact Us page.

Discounts

  • Do I get a discount as a PGA Professional?

    Yes! All PGA Pros are eligible for discounts as part of our commitment to the coaching community. To apply, just email us with a photo of your PGA ID card.

  • Do I get a discount as a member of the military?

    Yes! All military members are eligible for a 15% discount. Please email our support team with a photo of your military ID to receive your unique code.

Customer Service

  • How quickly can I expect a reply to my inquiry?

    We work hard towards responding to all customer communications within 24 hours.

  • Question not answered?

    Contact Us directly.

your putt can make or break you.

Take the right step towards success on the green.